Why should you book our Customer Service Training 101 ?

Customer Service Training 101: Trauma-Informed Approach
This foundational training introduces participants to the core principles of trauma-informed care and how they directly enhance customer service. Participants will learn how trauma impacts communication and behavior, and how staff can respond with empathy, patience, and professionalism. The training covers practical strategies for de-escalation, active listening, and building trust while maintaining healthy boundaries. By the end, participants will be equipped with the tools to deliver compassionate customer service that supports both client wellbeing and organizational success.